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JDC-onlinestore - FAQ

In this section, we hope to answer most of your Frequently Asked Questions. Please do not hesitate to e-mail us at customercare@jdc-onlinestore.com with any other questions that you may have. We are here to help you.

  1. When will I get my order?
    You will receive in-stock items approximately 5-7 business days after placing your order.

  2. What is your Return Policy?
    All merchandise must be returned within 30 days of receipt. Only unused items with unbroken seals and packaging may be returned. We will credit your original method of payment, excluding delivery charges.

  3. What if I need to cancel my order?
    If you need to cancel an order, please contact us as soon as possible at (800) 632-6777. You will be charged round trip shipping cost for any order that has been shipped prior to cancellation, or if order is refused at delivery time.

  4. Will I have to pay tax on my order?
    We will only add tax to your order if you are purchasing from the state of Texas (8.25% of your total order). The tax will automatically be added to your order total on your Order Form during the checkout process. If your items are being purchase from any other state than the state of Texas, no tax will be charged.

  5. Is JDC-onlinestore.com a secure site?
    JDC-Onlinestore is very concerned about your security; therefore we use SSL encryption to protect your information online. We want you to feel confident when ordering from us.

  6. What are my payment options?
    We accept Visa, MasterCard, American Express, and Discover. We do not offer C.O.D shipments.

  7. What are your shipping costs?
    Shipping charges will be added to your order at check out time calculated with the shipping information you have provided. For details of delivery charges to any international locations please contact us at (800) 632-6777.

  8. What are my shipping options?
    JDC-Onlinestore has always taken pride in providing the very best service, therefore we offer both UPS and FEDEX as delivery options.

  9. Do you have a wholesale program?
    If you are a liquor store or a distributor, we invite you to visit our website www.jerrysdistributing.com or give us a call at (800) 663-6777.